Question 1

What photo should I upload?

Accepted Answer

One clear, well-lit photo with your pet facing the camera. We cut your pet out, so the background doesn't matter.

Question 2

Can I order without a photo?

Accepted Answer

Yes – choose Paw Prints and just type the name.

Question 3

Does it work for cats?

Accepted Answer

Yes, it works for any pet.

Question 4

Can I use a photo with people in it?

Accepted Answer

No. We only print pets – please use a photo of your pet on their own.

Question 5

What sizes can I choose?

Accepted Answer

40 × 30 in (102 × 76 cm), 50 × 40 in (125 × 100 cm), 60 × 50 in (150 × 125 cm) or 80 × 60 in (200 × 150 cm).

Softnape is coming soon